Subscription Services Agreement
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Updates and Maintenance Services

Updates. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with all extensions, enhancements, modifications and other changes [PARTY A] makes or adds to the Service and which [PARTY A] offers to other subscribers of the Service.

Fixes and Patches. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with bug fixes and code corrections to correct Software malfunctions in order to bring the Services into substantial conformity with the operating specifications.

Exceptions. [PARTY A] may, but will not be required to, provide these maintenance services if [PARTY B] has modified the Software or is in default.


Tags
Neutral Subscription Agreement Support and Maintenance
Subscription Services Agreement; Maintenance for latest version only
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 Updates and Maintenance Services

Updates. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with all extensions, enhancements, modifications, and other changes [PARTY A] makes or adds to the Service and which [PARTY A] offers to other subscribers of the Service.

Fixes and Patches. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with bug fixes and code corrections to correct Software malfunctions in order to bring the Services into substantial conformity with the operating specifications.

Latest Release. [PARTY A] will be required to provide these maintenance services only for the latest release of the Software.

Exceptions. [PARTY A] may, but will not be required to, provide these maintenance services if [PARTY B] has modified the Software or is in default.


Tags
Slight Pro-Provider Subscription Agreement Support and Maintenance
Software License Agreement; Maintenance services for latest version only
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Updates and Maintenance Services

Updates. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with all updates, extensions, enhancement, modifications, and other changes [PARTY A] makes or adds to the Software and which [PARTY A] offers to other licensees of the Software.

Fixes and Patches. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with bug fixes and code corrections to correct Software malfunctions and defects in order to bring the Software into substantial conformity with its operating specifications.

Latest Release. [PARTY A] will be required to provide these maintenance services only for the latest release of the Software.

Exceptions. [PARTY A] may, but will not be required to, provide these maintenance services if [PARTY B] has modified the Software or is in default.


Tags
Slight Pro-Provider Software License Agreement Support and Maintenance
Software License Agreement
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Updates and Maintenance Services

Updates. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with all updates, extensions, enhancement, modifications, and other changes [PARTY A] makes or adds to the Software and which [PARTY A] offers to other licensees of the Software.

Fixes and Patches. [PARTY A] shall provide [PARTY B], at [PARTY A]'s sole expense, with bug fixes and code corrections to correct Software malfunctions and defects in order to bring the Software into substantial conformity with its operating specifications.

Exceptions. [PARTY A] may, but will not be required to, provide these maintenance services if [PARTY B] has modified the Software or is in default.


Tags
Neutral Software License Agreement Support and Maintenance
End User License Agreement
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Updates

Right to Updates. Subject to paragraph [RIGHT TO CHARGE FOR UPDATES], [PARTY B] may choose to use any updates or upgrades (collectively, "Updates") [PARTY A] provides to the Licensed Software, but only if they have a license to use the previous version of the Licensed Software.

License to Updates. Unless [PARTY A] provides other terms in writing, [PARTY B]'s installation and use of any update will be subject to this agreement.

Right to Charge for Updates. If [PARTY B] chooses to use an Update, [PARTY A] may charge [PARTY B] for the use and installation of that Update.

Use of Previous Versions[PARTY B] may continue to use the previous versions of the Licensed Software subject to the terms of this agreement, provided that the Update and the previous version are installed on the same computers.

No Transfer of Previous Versions. [PARTY B] may not transfer the previous version to a third party.

No Support Obligations for Previous Versions[PARTY A] will have no obligations to support previous versions of the Licensed Software.


Tags
Neutral End User License Agreement Support and Maintenance

About

  • Clause Taxonomy: Support and Maintenance
  • Organization: Public
  • Updated: 03/14/2019
  • Rating

Overview

The Software Updates and Maintenance clause in software license agreements or software as a service agreement defines the licensor's obligation to provide fixes and updates to the software application.

Clause elements

  • Fixes and patches (to cure errors and usage issues)
  • Upgrades (or updates) to the functionality of the software

Note: ContractStandards draws a distinction between support and maintenance: support is assistance to users on how to operate the software; whereas maintenance covers fixes and upgrades to the software application. In the case of software installed under a license agreement, maintenance services may require delivery and installation of software patches on the licensee's computer platform.