Standard
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 Maintenance. [PARTY A] shall provide bug fixes, corrections, modifications, enhancements, upgrades, and new releases to the Services to ensure: (a) the functionality of the Services, as described in the Documentation, is available to Authorized Users; (b) the functionality of the Services in accordance with the representations and warranties set forth herein, including but not limited to, the Services conforming in all material respects to the specifications, functions, descriptions, standards, and criteria set forth in the applicable Documentation. The Services Fees shall be inclusive of the fees for maintenance.

Required Notice of Maintenance. Unless as otherwise agreed to by [PARTY B] on a case-by-case basis, [PARTY A] shall provide no less than [thirty (30)] calendar day’s prior written notice to [PARTY B] of all non-emergency maintenance to be performed on the Services, such written notice including a detailed description of all maintenance to be performed. For emergency maintenance, [PARTY A] shall provide as much prior notice as commercially practicable to Subscriber and shall provide a detailed description of all maintenance performed no greater than one (1) calendar day following the implementation of the emergency maintenance.

Acceptance of Non-Emergency Maintenance. Unless as otherwise agreed to by [PARTY B] on a case-by-case basis, for non-emergency maintenance, [PARTY B] shall have a [ten (10)] business day period to test any maintenance changes prior to [PARTY A] introducing such maintenance changes into production (the “Maintenance Acceptance Period”). In the event that [PARTY B] rejects, for good cause, any maintenance changes during the Maintenance Acceptance Period, [PARTY A] shall not introduce such rejected maintenance changes into production. At the end of the Maintenance Acceptance Period, if [PARTY B] has not rejected the maintenance changes, the maintenance changes shall be deemed to be accepted by [PARTY B] and [PARTY A] shall be entitled to introduce the maintenance changes into production.


Tags
Support and Maintenance

About

  • Clause Taxonomy: Support and Maintenance
  • Organization: Public
  • Updated: 03/14/2019
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 Standard